Comments on thisUser: Does Mint Want Unhappy Customers?

@M.M. I am sure you are correct that Mint cares a ...

2010-09-13T16:53:59.187-07:00

@M.M. I am sure you are correct that Mint cares a lot about user satisfaction. Caring about it doesn't translate into delivering it.

Case in point: I was interested in Mint. They wouldn't tell me if they supported my bank unless I signed up first. So, I left and I've never gone back.

Hey Roy! Ever heard of product iterations through ...

2010-09-13T12:18:45.744-07:00

Hey Roy! Ever heard of product iterations through customer feedback? If you knew the behind-the-scene of Mint you would find out how much they care about their user satisfaction.

I never understood how Mint is supposed to work si...

2009-05-07T18:36:00.000-07:00

I never understood how Mint is supposed to work since they don't let me import my own information. They can support every financial institution on the planet, but that will never cover private person-to-person obligations, which are just as important to track. Mint annoyed me when I signed up on day one and every time I take a peek at it again it still annoys me. I heart Quickbooks. (Plus, there is a HUGE psychological benefit to inputting your own information manually. Nothing stops me from eating out everyday faster than having to manually type 20 turkey sandwiches from the coffee shop and realizing I could have bought some freakin' turkey at the grocery store and saved $400.)

There are still way too many sites and businesses ...

2009-05-07T10:42:00.000-07:00

There are still way too many sites and businesses that continue to insist on a nasty and arduous registration process just to get a bit of information in return. I think the sooner they realize that not everyone's going to be a customer and the whole objective is to qualify the ones who might be while not annoying everyone in the process. Unfortunately, some sites seem to have hired used car salesmen to develop their marketing strategies! (Guess they had to find work somewhere.)