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A major media company recently did a major redesign of their web site. When users complained about all the problems, and there were many, th...

I while back I wrote a blog post titled Lose the Landing Page . Today, I posted a link to it on a mailing list of tech startup entrepreneurs...

One of the first experiences that many people have with your company is with your business card. In Japan, there's an art to presenting ...

In April, I ordered a pizza from Papa John's web site  for carryout. And why is that important today? Their web site isn't very we...

I frequently give people conflicting advice in both my UX consulting and my UX Office Hours . What's right for one product is frequently...

Something great happened during my free  UX Office Hours at StartPad yesterday. Usually, I help people, then they go off and I never get ...

One of the speakers at Ignite Seattle 8 was Wendy Chisholm , who works for the UW and is co-author of Universal Design for Web Applications ...